What Customers Expect
Service Level Agreement
We will tailor our services to fit into your time and budget by applying a methodology, which is both client friendly and highly adaptable to your ever changing business model.
Our services delivery team will coordinate a planning session to present our solutions and review your requirements. We will then develop a comprehensive program and service level agreement (SLA) that will allow us to efficiently and effectively address your needs within the shortest turnaround time.
PAYG (Pay As You Go)
Some companies begin engaging us on a PAYG basis and gradually move to a full blown SLA as their company grows and their requirements become more complex.
ADAPTIVE (PAYG and SLA combo)
We can also develop a program where we select the known recurrent support activities for a reduced monthly fee and fee per visit for all other support services outside the known recurrent support activities.
SLA (Fixed Monthly Fees)
A Service Level Agreement ensures the highest level of support for organizations with mission critical infrastructure and systems which cannot afford any downtime.
